My account · 7 steps · 3 screens
Edit or delete my account
Your artist name is changed in My profile. Your e-mail address, your password and account deletion are in Settings, behind your photo, top right. Three short tasks: go straight to the one you need.
Before you start
- You are signed in to your artist space.
- You know your current password: it is asked for to change your e-mail, change your password and delete the account.
- To change your e-mail: you can open the inbox of the new address, that is where the confirmation link arrives.
Screen 1 · My profile
In the menu, open My profile, then click the My profile row, the first in the list: it leads to your identity and contact details.
In the Identity tab, under Artist name, click Change. Type the new name, then click Confirm change. On a phone, the tabs are icons: Identity is the first one.
The window that opens:
You have three changes; after that, one change every 30 days. The number left is shown next to the button. If another artist already uses the name, the window tells you.
Screen 2 · Settings
Top right, click your photo (or your initials), then Account settings.
On the Email address row, click Edit. Type the new address, twice, then your Current password, and click Request change.
Nothing changes right away: an e-mail goes to the new address, and clicking its link, valid for 24 hours, applies the change. Until then, you sign in with the old address.
On the Password row, click Edit. Type your Current password, then the new one, twice, and click Change password. Eight characters at least.
To delete your account: at the very bottom of the Account tab, under Sensitive area, click Delete my account.
Screen 3 · Delete my account
Read what will be erased, enter your password, then click Delete my account. A window asks for a last confirmation: it is the last moment to change your mind.
Then the confirmation window:
Deletion is immediate and cannot be undone. If you have sold artworks, download your invoices and receipts first: you will no longer have access to your space.
Done
Artist name: the new name shows at once on your public page and under your artworks. The address of your page does not change, nor does that of your Pro Site. Certificates already issued keep the name they carried.
E-mail address: the row shows Pending until the link you received is clicked, and Cancel change withdraws the request. The old address gets a message about it: if the request is not yours, change your password.
Deletion: you are signed out, your profile is anonymized, your artworks and exhibitions leave the site, your Pro Site stops answering. Certificates of authenticity already issued can still be verified by your buyers.
What if…
You sign in with Google?
The Account tab shows Connected via Google: your address and password are changed in your Google account, not here. To delete the account, the button becomes Request deletion: a link arrives by e-mail, valid for 24 hours. On the page it opens, type DELETE, then Delete my account.
You have a Pro subscription?
Deletion is blocked while the subscription is active. Cancel it first: Settings, Subscription tab, Manage my subscription. Once the cancellation is recorded, the Delete my account screen unlocks.
You only want to leave the gallery?
No need to delete the account. In the menu under your photo, open Visibility on MycreArt, then Hide my presence: your profile and artworks leave the MycreArt gallery, your Pro Site stays online. Restore my presence puts you back whenever you want.
The confirmation e-mail does not arrive?
Look in the spam folder of the new address. A typo, or a link older than 24 hours? Click Cancel change, then make the request again. Until the link is clicked, nothing has changed.
Going further
Can't find it?
Write to us, we reply by e-mail.