Cancellation and refunds
30-day guarantee and withdrawal right
The 30-day money-back guarantee
Your first MycreArt Pro subscription is covered for thirty days. If Pro is not right for you, one message is enough: the subscription is cancelled and the payment refunded in full, no justification needed.
The guarantee applies once per artist, to the first subscription only — not to renewals. Full details are in the Terms.
How to make your request
- Log in to your artist workspace.
- Open Settings → Subscription, then "Cancellation and refunds".
- Send the request: it is recorded, dated, and you receive an email confirmation.
The refund is issued to the payment method used at subscription.
Make my requestThe 14-day withdrawal right
If you subscribe as a consumer, French law also grants you a fourteen-day withdrawal right from the date of subscription (articles L221-18 et seq. of the French Consumer Code). The 30-day guarantee encompasses it: the process described above is enough, with no extra formality.
You may also notify your withdrawal through any clear, unambiguous message. If you prefer a template, the law provides this one:
Model withdrawal form (optional)
To MycreArt — contact@mycreart.com (postal details in the legal notice):
"I hereby give notice that I withdraw from my contract for the MycreArt Pro subscription taken out on [date]. [Name, address, date, and signature if notified on paper.]"
What happens after a refund
- Pro access ends and your account returns to the Free plan.
- Your account and data are kept; artworks published beyond the Free plan quota may be archived and are no longer publicly visible.
- Public verification of certificates issued during the refunded period may be deactivated (details in the Terms).
- Your Pro site is hidden as soon as the refund is issued. Its content and settings are preserved for a possible reactivation.
- Any founder slot used is not returned.